Level 2 Technician
About The Position
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. This role involves providing support for incoming service desk requests, using remote tools and diagnostic utilities, installing and configuring hardware and software, managing antivirus, network firewall and switch administration, and some network and server solution design and architecture. The position also requires establishing effective communication and trust with customer teams and partners.
Requirements
- College diploma or university degree in Computer Science or 5+ years equivalent work experience
- Prior experience in MSP is required
- Microsoft Office 365, Azure, AD administration experience is required
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Experience in Server administration, DNS, DHCP.
- Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
- Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms
- Valid Driver's License and ability to drive to customer locations when required
- Self-motivated and driven for excellence in customer experience
Nice To Haves
- CompTIA A+ and/or CompTIA Network+ preferred.
- NinjaOne RMM and Autotask PSA Experience a plus
Responsibilities
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Network firewall and switch administration and maintenance.
- Some network and server solution design and architecture.
- Establish effective communication and trust with customer teams and partners
Benefits
- Join a Fun & Dynamic Culture!
- Fitness-Focused Workplace
- Growth & Development
- Work-Life Balance
- Creative & Innovative Space
- SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions
- Paid Time off
- Bonus based on performance.
- Company Parties
- Free Uniforms
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
