Level 2 Support Technician

CompuCom • Greenwood, SC

393d

About The Position

The Level 2 Support Technician role at CompucomStaffing involves providing onsite technical support for hardware and software issues related to laptops and desktops. The position requires strong communication skills and the ability to work flexible hours, including overtime and weekends, to meet the needs of the client.

Requirements

• Experience with Windows 10 and 11
• Experience with ticketing systems
• Excellent communication and interpersonal skills
• Ability to lift up to 25 lbs. solo and 50 lbs. with a partner
• Must have own vehicle for possible driving to different locations

Responsibilities

• Deliver a deskside service to the client for support on laptop/desktop related hardware/software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide 'Smart Hands' support related to the access points and switches based on the SOP provided or as guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to maintenance, upgrade, infrastructure inventory, risk assessment, and disaster recovery activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP provided by client

Benefits

• Health Insurance (Medical, Vision, Dental)
• 401k
• Basic Life / AD&D
• Supplemental Insurance Plans
• Paid Time Off Plan
• Paid Holiday
• Paid Sick Leave plan
• FSA / HSA Pre-Tax Benefits
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed