Level 2 MSP IT Support Specialist

Delaney Computer Services, Inc.•Mahwah, NJ

42d•Onsite

About The Position

Delaney Computer Services (DCS), a leading MSP in Northern New Jersey, is seeking a highly capable MSP IT Support Specialist who can think clearly, troubleshoot effectively, and execute hands-on technical work in real customer environments. This is not a narrow or purely remote help desk position. We need people who can troubleshoot, install, build, fix, configure, clean up, document, and see a job through from start to finish. If you enjoy being the person who can walk into a client site, assess what needs to be done, roll up your sleeves, and take ownership — you’ll fit in here. If you prefer highly specialized roles, ticket-only work, or theoretical knowledge without physical implementation, this role will not be a match. This is full-stack MSP work, and we need people who take pride in executing the full scope of the job.

Responsibilities

Core Technical Support and Troubleshooting
Provide accurate, timely support for hardware, software, user issues, and Microsoft 365 services.
Diagnose problems independently without relying on step-by-step instructions.
Follow tasks through to completion, ensuring all configurations, policies, and security controls are properly applied and documented.
On-Site Field Work and Installations
Travel to client sites to resolve complex issues, complete installations, and perform hands-on technical work.
Assess environments, determine what equipment or materials are needed, and execute solutions confidently.
Maintain professionalism while working under pressure, deadlines, and real-world conditions.
Network Buildouts and Infrastructure Work
Install, configure, and troubleshoot switches, firewalls, access points, VLANs, wireless networks, and WAN/LAN connectivity.
Spec out network equipment for small to mid-sized businesses based on actual requirements.
Perform clean rack-and-stack installations and structured cabling with organized, labeled cable management.
Privileged Access, Security, and Policy Enforcement
Configure and support privileged access, MFA, and identity and access controls.
Address user resistance to security requirements while communicating the importance of compliance.
Identify and remediate malware, phishing, ransomware, and other cyber threats.
RMM, Quality Control, and Documentation
Ensure all devices are properly onboarded into the RMM with monitoring, patching, and security agents active and functional.
Catch small oversights before they become major problems.
Maintain accurate documentation, installation notes, and environment details.
VoIP Administration
Configure, support, and troubleshoot Vonage Business VoIP systems, including call flows and quality issues.
Professionalism and Client Interaction
Communicate clearly and confidently with clients at all levels.
Handle difficult or frustrated users calmly and take full ownership of issues.
Physical and Practical Requirements
Able to drive throughout New Jersey and New York City confidently, including navigating heavy traffic and challenging parking situations.
Must maintain a clean driving record and operate a company vehicle responsibly.
Able to lift, carry, install, and position equipment up to 50 pounds.
Comfortable working in tight or physically demanding locations such as network closets, server rooms, basements, and utility areas.
Proficient with basic hand tools including screwdrivers, drills, cable testers, and crimpers.
Able to terminate Ethernet cables, test connectivity, and perform basic cabling repairs as needed.
Must follow a layer-one-first troubleshooting approach, verifying cabling, power, and physical connections before moving to higher-level diagnostics.
Comfortable mounting equipment, running cable, labeling, organizing racks, and performing hands-on installations without hesitation.
Additional Expectations
Strong troubleshooting mindset with an even stronger problem-solving approach.
Detail-oriented work ethic — the small steps matter as much as the big tasks.
Ability to shift smoothly between remote work, on-site work, and project-based assignments.
A genuine MSP mentality: able to handle a wide range of responsibilities and complete tasks end-to-end.

Benefits

401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
Company Profit Sharing Program
Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
Blue Cross Blue Shield Health Insurance coverage
Dental and Vision plan
Optional Supplemental Insurance Plans, including Life Insurance
Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.

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