Level 2 - IT Help Desk Technician

Premier AG Co-Op Inc • Seymour, IN

103d

About The Position

Premier Companies (Premier Ag Co-op) is seeking a friendly and knowledgeable Level 2 Help Desk Technician to support our ERP and business systems. In this conversational, customer-facing role, you’ll be the go-to expert for both remote and on-site technical assistance, helping users make the most of our enterprise applications (like our AgVantage ERP on AS/400). If you love solving problems, working with end-users, and don’t mind getting out in the field, this job could be a great fit!

Requirements

• 2+ years of experience in an IT support or help desk role, including hands-on support of business applications or ERPs.
• Strong general IT troubleshooting skills.
• Solid troubleshooting skills and ability to diagnose issues methodically.
• Excellent communication and customer service abilities.
• High school diploma or equivalent required. Additional training or coursework in Information Technology, Computer Science, or related field preferred.
• Valid driver’s license and willingness to travel locally to branch sites.
• Ability to lift up to 50lbs on occasion.

Nice To Haves

• Experience with PC networks and phone systems as well as basic understanding of databases or SQL is helpful.
• Experience with data analysis or scripting in R or Python, PHP a plus helping to automate reporting and crunching data from our systems.
• Agricultural tech familiarity, understanding agronomy, grain, or energy distribution will give you context when supporting our users.

Responsibilities

• Serve as an escalation point for complex issues on our core business applications (AgVantage ERP) and related software used in accounting, inventory, and operations.
• Provide on-site field support to various local co-op branch sites to provide hands-on support.
• Respond to helpdesk inquiries remotely when not in the field, working within our ticketing system to track issues.
• Monitor system alerts and handle support tickets, ensuring minimal downtime for critical business processes.
• Help with configuring and deploying hardware and software for new users or system updates ensuring our business systems run smoothly and evolve with our needs.
• Collaborate closely with colleagues and end-users to understand their needs and translate them into tech solutions.
• Coach employees on how to use features of the ERP or other applications more effectively, bridging any tech literacy gaps.
• Serve as a 'On-Call' point of contact during agriculture's busy seasons for urgent issues that arise for field staff and truck drivers after hours on a rotating schedule shared with your colleagues.

Benefits

• Competitive Salary
• Paid Holidays
• Paid Time Off
• 401K with Employer Match
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• Short/Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees