Level 2 Helpdesk Technical Support

ThreatLocker • Orlando, FL

188d

About The Position

The Level 2 Technical Support role at ThreatLocker involves troubleshooting issues, finding fixes, and providing exemplary customer service. The ideal candidate is technically capable, proactive, and possesses strong organizational and customer service skills. This position does require working weekends, after hours, and overtime when necessary.

Requirements

• Customer Service Mentality
• Organizational and Time Management Skills
• Verbal and Written Communication Skills
• Interpersonal Skills
• Reliability
• Technical Proficiency
• Attention to Detail
• Previous Ticketing System Experience
• Adaptability to High-Pressure Environment
• Collaborative Team Player
• Quick Learner
• Physical Capability (Able to lift 50 lbs)
• CompTIA Net+/Sec+ Certifications or equivalent experience

Responsibilities

• Hardware and Software Installation
• Ticket Management
• Timely Response to Requests and Issues
• Remote Support via Zoom
• Assist with New Hire Training
• Work with Windows and Mac OS Devices
• Active Directory Tasks
• Evaluate and Test New Technology
• Create Documentation for Staff
• Collaborate in Resolving Tier 1 Support Tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees