Level 2 Desktop Support Technician
About The Position
Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Level 2 Desktop Support Technician to join our dynamic in-office team. This is a fantastic opportunity to build your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX. We’ll Provide: Collaborative Culture: Work with experienced professionals who value mentorship and teamwork Career Growth: Opportunities to advance within a company that invests in your development Meaningful Work: Help businesses stay secure, productive, and connected Modern Tools: Use industry-standard platforms to deliver top-tier service Competitive Salary: $65,000 - $70,000 depending on experience
Requirements
- 2–4 years of experience in help desk or desktop support roles.
- Strong understanding of Windows OS, Active Directory/Entra ID workflows, Microsoft 365 applications, and common productivity suites.
- Ability to systematically troubleshoot and resolve technical issues across hardware, software, and basic networking.
- Excellent customer service and communication skills.
- Ability to handle challenging situations calmly and confidently.
- Valid driver’s license and ability to travel to client sites.
Nice To Haves
- MSP or multi-client environment experience strongly preferred.
- CompTIA A+, Network+, and/or Microsoft 365 Fundamentals certifications preferred but not required
Responsibilities
- Handle escalated service tickets from Level 1, ensuring thorough troubleshooting before escalation to higher tiers
- Resolve intermediate-level technical issues including software installation, workstation configuration, peripheral troubleshooting, network connectivity, and Microsoft 365 issues
- Provide remote and onsite support as needed, maintaining a professional presence at client sites
- Document all work thoroughly in the ticketing system, including steps taken, escalation notes, and resolution details
- Assist with workstation deployments, system maintenance routines, updates, and peripheral setup
- Follow MSP best practices around documentation, user communication, and troubleshooting methodology
Benefits
- Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
- Career Growth: Opportunities to advance within a company that invests in your development
- Meaningful Work: Help businesses stay secure, productive, and connected
- Modern Tools: Use industry-standard platforms to deliver top-tier service
- Competitive Salary: $65,000 - $70,000 depending on experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
