Level 1 Technical Support Engineer
About The Position
We are looking for top notch techs to expand our growing team in providing high-quality IT support to our Clients. As part of the Stringfellow Service Delivery Team, you will interact with our Clients daily, resolving issues that may include workstation support and setups, printers, mobile devices, password resets, Office 365 and other cloud applications. If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in cloud application deployment projects and get hands on experience with the latest and greatest technologies.
Requirements
- 1-2 years of experience in a support role in the technology industry
- Exceptional communication skills
Nice To Haves
- Proven experience in the implementation and support of enterprise systems, applications, and related products
- Working experience supporting all current Microsoft Server Operating Systems (Windows, Windows Server)
- Working knowledge of Office 365 configuration and support
- Ability to configure, support & troubleshoot connection settings for Microsoft Outlook users in a cloud environment
- Ability to communicate ideas in both technical and user-friendly language
- Ability to prioritize and execute tasks in a high-pressure environment
- Microsoft certifications are a plus
- ITIL and Networking certifications a plus
Responsibilities
- Communicate and provide remote login support for clients via inbound/outbound calls, email, and help desk tickets.
- Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions.
- Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications.
- Maintain a professional attitude and provide superior client service in all circumstances
- Configuration and troubleshooting of desktops, laptops, and mobile devices.
Benefits
- Competitive salary based on experience
- Company paid health insurance and disability insurance
- Paid vacation and sick leave
- Certification and Training Reimbursement
- Retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
