Level 1 Technical Engineer

Asset Technology Group • Florence, SC

6h • Onsite

About The Position

The Level 1 Technical Engineer will be responsible for handling incoming support requests by telephone or ticketing system efficiently with stellar customer service. As a Member of our Service Desk Team, you will need to be prepared to diagnose, troubleshoot, and solve basic hardware and software issues.

Requirements

• 2 years of related experience OR education
• Related experience includes but not limited to:
• Prior work at a MSP (Managed Services Provider)
• Prior Help Desk Experience
• Troubleshooting Computers, Servers, and/or networking equipment
• Experience with Windows Server, Microsoft 365 Admin portal, Hyper-V
• Experience working with Watchguard or Unifi products
• CompTIA A+ Certificate (Heavily preferred)
• Ability to troubleshoot a variety of IT related issues in a business network environment
• Good Communication Skills
• Valid Driver’s license with good driving record
• Able to pass a background check
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours
• Ability to lift 50 lbs - standard computer equipment (PCs, Printers, etc)
• Able to commute to our office daily or willing to relocate

Nice To Haves

• CompTIA A+ Certificate (Heavily preferred)

Responsibilities

• Provide Technical Support to a wide range of clients
• Configure and install computers, networking equipment, and other related hardware as needed
• Maintain professional and service-oriented behavior on the phone and on site with clients
• Acquire and maintain CJIS compliance (background check and fingerprinting required)
• Achieve and Maintain team goals for metrics (30-minute average resolution time, 15-minute average response time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed