Level 1 Service Desk Analyst

Wynne Systems • Michigan City, MI

3d

About The Position

We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis of recurring data issues.

Requirements

• Excellent written and verbal communication skills.
• Ability to relate complex models and ideas in clear, plain-spoken English.
• Tenacious, Get-Things-Done Attitude… But must work well with others!
• 1-3 years of previous Service Desk experience
• Demonstrate ability to coordinate cross-functional work teams toward task completion
• Demonstrate effective analytical skills

Responsibilities

• Business to business support of Wynne Systems products
• Ticket and workload management using our online ticketing tool
• Resolution of data issues
• Creation of knowledge base articles
• Replication of bugs within the Wynne System products
• Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.

Benefits

• medical
• dental
• prescription
• optical coverage
• company-paid life and disability insurance
• flex spending accounts
• 401K
• paid vacation
• paid holidays
• paid floater time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees