Level 1 PRS Case Manager

Applied Intellect LLC•New York, NY

10h•$65,000 - $70,000•Remote

About The Position

The Level 1 PRS Case Manager plays a critical role in providing essential support and services to unaccompanied children and their sponsors. This position requires a high level of technical and professional expertise to provide essential support and advocacy in ensuring the safety and well-being of children. Key responsibilities include conducting routine calls with sponsors and children to coordinate services and assess safety. This position will report to the PRS Supervisor.

Requirements

Bachelor’s degree in social work, International Studies, or a related humanitarian field is required with one year of experience
Experience with immigrant populations, child welfare, child placements, family preservation and social service provision is desired.
Must possess an extensive knowledge of immigrant community local resources.
Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
Proficiency in Microsoft Office required to complete daily tasks and maintain contact with supervisors and coworkers (Outlook, Word, Excel, and Teams).
Comfortably using a tablet/iPad, or laptop to complete daily assignments, and the ability to type and be computer literate.
Fluency in Spanish is required, proficiency in additional languages a plus.
Must demonstrate a commitment to comply with mandatory state reporting requirements for child abuse and neglect.
Must possess a valid driver’s license, insurance, a clean driving record and reliable transportation (if required).
Successful completion of ORR/ACF’s Suitability Determination, a federal background check initiated upon employment (if required).
The position is remote and requires an appropriate workspace to complete daily tasks and participate in video conferencing.
Must possess or be able to obtain CPR and basic first aid certification.
Demonstrate support of Applied Intellect’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.
Ensure compliance with a drug-free, tobacco-free, and alcohol-free workplace.
Support a harassment-free workplace.
Must adhere to all state and federal laws and regulations.
Must follow all company and Office of Refugee Resettlement (ORR) policies and procedures.

Nice To Haves

Experience with immigrant populations, child welfare, child placements, family preservation and social service provision is desired.
Fluency in Spanish is required, proficiency in additional languages a plus.

Responsibilities

Conduct initial and routine phone and video calls with sponsors and children to assess safety, identify needs, and coordinate services.
Continuously assess the safety and appropriateness of placements by applying child welfare principles and social work best practices.
Apply a trauma informed approach to support families in building trust through safety, connection, and self-regulation.
Assist sponsors and children with school enrollment and access to community resources through telephonic and/or video calls, as needed.
Conduct outreach with local community agencies to identify appropriate resources for clients, ensuring they are culturally and linguistically appropriate.
Provide information, education, referrals, outreach, advocacy, and build a network of support for sponsors and children; track individual progress to ensure that each child receives necessary services.
Discuss cases with supervisors in a timely manner to report any concerns with the placement or safety of children and request a change in service level if a child is determined to need elevated care or services.
Submit case notes, assessments, and reports in a timely manner as required by ORR and Applied Intellect, using ORR’s documentation software and Applied Intellect’s internal software system used for case monitoring, maintenance, and storage.
Maintain a high standard of record-keeping according to Applied Intellect and Office of Refugee Resettlement (ORR) policies and procedures.
Participate in regular training and communication sessions utilizing Teams, Zoom or other platforms required for virtual meetings with peers, supervisors, and headquarters staff.
Display professional conduct and ensure respectful interactions during any contact with children, sponsors, coworkers, supervisors, ORR representatives, and other vendors or community members.
Maintain confidentiality of all health care records, youth information, and program areas to remain compliant with HIPAA and Protected Health Information (PHI) requirements.
Coordinate and maintain communication with key stakeholders.
Other duties as assigned by supervisor.