Level 1 MacOS Engineer (Hybrid/Richardson TX)

G5 • Richardson, TX

237d • $54,800 - $93,200

About The Position

The Level 1 MacOS Engineer supports the organization's Apple device ecosystem by managing, securing, and improving the MacOS environment. This role focuses on day-to-day Mac administration, automation of routine tasks, and vulnerability management. The ideal candidate is detail-oriented, proactive, and eager to grow their skills in a fast-paced IT operations environment. This position will require onsite attendance in the Richardson office weekly.

Requirements

• Bachelor's degree or equivalent experience; relevant certifications (e.g., Apple Certified Support Professional) are a plus.
• 1-2 years of IT experience with a focus on MacOS administration preferred.
• Familiarity with Apple device management tools; Mosyle experience is a strong plus.
• Understanding of security best practices and basic principles of vulnerability management; Tenable RiskSense experience is a plus.
• Some scripting experience (e.g., Bash, Python, or similar) for automation tasks.
• Strong customer service and communication skills.
• Willingness to learn and take on new challenges in a team-oriented environment.
• Associate degree or equivalent experience.
• Understanding of network fundamentals, DNS, and Wi-Fi connectivity as they relate to MacOS devices.
• Exposure to ITSM tools and ticketing systems.
• Knowledge of security principles and compliance frameworks (e.g., CIS benchmarks for MacOS, basic familiarity with HIPAA or PCI is helpful).
• Experience supporting users in a mixed environment (Windows/macOS/Linux).
• Expertise in disaster recovery planning, business continuity, and risk management.

Responsibilities

• Administer and support all corporate MacOS and iOS devices, ensuring consistent performance, security, and compliance with company policies.
• Manage Apple devices using Mosyle MDM, including device enrollment, configuration profiles, app deployments, and policy enforcement.
• Support and maintain software deployments, system updates, and patching processes across all endpoints.
• Work with Tenable RiskSense to track, analyze, and remediate MacOS-related vulnerabilities in a timely manner.
• Create and maintain scripts (e.g., Bash, Python) to automate common tasks and improve operational efficiency.
• Troubleshoot Apple-related technical issues and escalate complex problems to senior team members as needed.
• Collaborate with other IT teams to ensure alignment on security, compliance, and user experience.
• Assist in maintaining documentation for Apple systems, automation scripts, standard operating procedures, and troubleshooting steps.
• Participate in onboarding/offboarding of users, ensuring timely provisioning and de-provisioning of Apple devices.
• Stay current with MacOS updates, Apple ecosystem changes, and emerging tools to improve system reliability and user experience.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree