Level 1 Helpdesk
Insight Global•Fort Worth, TX
375d•Remote
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About The Position
The Level 1 Helpdesk position is focused on providing phone support for a large municipality while a team member is on leave. The role involves assisting users with Windows issues, Active Directory support, and login problems, with a goal of resolving issues quickly or escalating them as necessary. This position requires strong customer service skills and the ability to support both onsite and remote users.
