Level 1 Desktop Support Technician K-12

Custom Computer Specialists • Valley Stream, NY

403d • $39,000 - $45,000

About The Position

CCS is seeking a motivated Level 1 Desktop Support Technician to provide deskside support primarily for K-12 educational environments. The technician will be responsible for addressing support tickets, collaborating with IT staff, and ensuring effective technology use within the school district.

Requirements

• K-12 experience desired
• A+ certification, industry recognized support certification
• 1-2 years' experience in hardware and software support
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting
• Knowledge of Windows troubleshooting and repair
• Working knowledge of Microsoft Active Directory, print queues, file shares
• Knowledgeable on software installations
• Knowledge of the Internet and Microsoft Office

Responsibilities

• Actively address tickets in the system, update, and close tickets
• Support the staff and educational needs of a school building(s)
• Prioritize daily activities including tickets and administrative requests
• Support Windows workstations
• Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
• Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
• Perform other job-related duties as assigned

Benefits

• Competitive salaries
• Comprehensive benefits including medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed