LEU Technician or Senior Technician

Federal Reserve System•Cleveland, OH

7d•Onsite

About The Position

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed NOTE: This position is onsite at our Cleveland location. We are a 24/7 operation but all technicians will be on 1st shift (6AM-2:30PM or 9:30AM-6PM) with no weekend coverage but will have holiday coverage. Organizational Expectations: Law Enforcement Unit (LEU) Technicians function as support to Federal Law Enforcement Officers whose duty is to protect the Federal Reserve Bank assets and personnel. The security of the Bank and employees is the overall mission of all LEU personnel. LEU Technicians work in a variety of positions that support sworn officers, as well as release them of assignments that do not require an armed officer.

Requirements

LEU Technician: High School Diploma/GED and no prior years of related work experience
LEU Technician Senior: High School Diploma/GED and 5 years of related work experience
Required to pass the Technician Field Training and Evaluation Program
Ability to perform independent research
Working knowledge of Microsoft office tools
Knowledge of regulations, procedures and practices of a specific discipline: LEU Standard Operating Procedures and General Orders
Strong demonstrated customer service skills and strong listening skills
Problem solving and analytical skills
Public speaking skills
Relationship management and teamwork/collaboration skills
Strong verbal and written communication skills
Valid Driver's License Required.
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

Responsibilities

Receives and processes request for service via telephone and e-mails; receives and records radio transmissions from field officers; monitors Fire Life Safety System, VSS, ePASS, and RaVEN; operates X-Ray machines and entry posts; runs NCIC checks as needed.
Protects and provides basic emergency medical/rescue services to all staff, tenants, customers, and visitors while on the premises as required by the District and Department policies and procedures.
Dispatches field officers to assignments.
Processes access badge changes; fingerprints new employees and contractors for background checks; maintains department record storage and filing systems and performs other associated administrative tasks.
Performs duties in support of screening personnel and creating access badges for new hires in the ID room.
Accepts and reviews LEU records, managing items consistent with System Record Retention Manual.
Assists LEU compliance section with all records required by Audit
Demonstrates behaviors supporting a working environment conducive to positive morale, inclusion, quality, innovation and teamwork.
Performs other duties as assigned or requested.
Adheres to the Bank's attendance policies through regular and prompt attendance.