Let's begin! UCC

Moody's • New York, NY

82d • $82,400 - $119,450

About The Position

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. We are seeking a highly motivated and experienced Unified Communications & Collaboration (UCC) Support Analyst to join our dynamic team. In this senior role, you will be instrumental in providing exceptional technical support for our meeting rooms and live production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Additionally, you will leverage your expertise in live event production to ensure high-quality execution of events, from planning to post-event analysis.

Requirements

• 2-4 years of experience in Audio Visual Support or a related discipline.
• Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols.
• Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron.
• Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
• Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
• Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
• Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
• Experience supporting live production events, including managing audio, video, and camera systems.
• Knowledge of digital audio mixers and Dante audio.
• Knowledge of Vmix, BlackMagic Studio Cameras and switchers.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• An associate degree or equivalent experience in a relevant field.

Responsibilities

• Provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of video conferencing, meeting room support, event support, and control systems.
• Diagnose faults accurately and operate all aspects of audio visual, video conference, display presentation technologies, ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance.
• Ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, adhering to defined service level agreements while collaborating closely with other front-of-house services.
• Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company.
• Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.
• Facilitate problem-solving and collaboration, meeting with internal partners, and gathering feedback.
• Accurately follow ITIL process and procedure guidelines for managing workload.
• Handle equipment moves and physical setups for events, including transporting, setting up, and dismantling AV hardware.
• Thoroughly test all AV systems prior to events to identify and resolve any technical issues.
• Assist in the planning, coordination, and execution of various events, providing exceptional VIP support to executive leaders.
• Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach.

Benefits

• Medical, dental, vision insurance
• Parental leave
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Discounted employee stock purchase plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees