LEP Program Specialist - Patient Experience - Hopewell + RMC - Per Diem

Capital Health•Hopewell, NJ

53d

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. Pay Rate: $20.91 Position Overview SUMMARY (BASIC PURPOSE OF THE JOB) Develops and coordinates ENLACE program. Provides medical interpreting for the patient with limited English proficiency. ESSENTIAL FUNCTIONS Develops and coordinates ENLACE program. Provides medical interpreting for the patient with limited English proficiency. Develops and coordinates the annual medical interpreter education program. Oversees and provides annual revision of Capital Health (CH) language bank. Serves as a cultural broker. Works collaboratively with director to develop policies and procedures related to medical interpreting and translation services. Serves as a resource for the staff and insures compliance with CH medical interpreter code of conduct. Works collaboratively with other members of the healthcare team to achieve optimal patient and program outcomes. Demonstrates accuracy in medical interpretation. Oversees translation services at CH. Works collaboratively with director to develop and insure compliance with policies related to translation services. Utilizes a variety of resources to insure accuracy of translations performed. Works collaboratively and communicates effectively with members of the interdisciplinary team as well as with community members. Demonstrates collaboration in communication with team members and is open to feedback and receptive to change. Communicates effectively with director by informing and notifying pertinent issues and reports actions planned. Responds to requests in a timely manner and gives an estimated time of intervention and customer service.

Requirements

Education : Bachelor's degree from a college where the primary language spoken other than English.
Experience : Possesses bilingual communication skills and is able to speak to cultural diversity.
Other Credentials: Knowledge and Skills: Certified Healthcare Interpreter (CHI) Spanish credential from Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) from National Board of Certification for Medical Interpreters (NBCMI).

Responsibilities

Develops and coordinates ENLACE program.
Provides medical interpreting for the patient with limited English proficiency.
Develops and coordinates the annual medical interpreter education program.
Oversees and provides annual revision of Capital Health (CH) language bank.
Serves as a cultural broker.
Works collaboratively with director to develop policies and procedures related to medical interpreting and translation services.
Serves as a resource for the staff and insures compliance with CH medical interpreter code of conduct.
Works collaboratively with other members of the healthcare team to achieve optimal patient and program outcomes.
Demonstrates accuracy in medical interpretation.
Oversees translation services at CH.
Works collaboratively with director to develop and insure compliance with policies related to translation services.
Utilizes a variety of resources to insure accuracy of translations performed.
Works collaboratively and communicates effectively with members of the interdisciplinary team as well as with community members.
Demonstrates collaboration in communication with team members and is open to feedback and receptive to change.
Communicates effectively with director by informing and notifying pertinent issues and reports actions planned.
Responds to requests in a timely manner and gives an estimated time of intervention and customer service.