EssilorLuxottica - Salem, MA
posted about 1 month ago
Full-time - Entry Level
Salem, MA
501-1,000 employees
About the position
The Assistant Manager at LensCrafters plays a crucial role in supporting the Store Manager and acting as a business owner within the store. This position is focused on delivering exceptional customer service and achieving key performance metrics while fostering a positive team environment. The Assistant Manager is responsible for driving sales, managing store operations, and ensuring compliance with company policies.
Responsibilities
- Delivers quality & improvement to exceed all key performance indicators (KPIs) including Comp Sales, % Sales to Plan, Conversion & Customer Count, and more.
- Strong understanding of retail business translating to positive sales and business results.
- Supports store business plans to maximize sales & profit.
- Partners with the store manager to lead & develop the team.
- Delivers clear, constructive, timely feedback and partners with Store Manager on development.
- Executes visual directives & maintains store appearance.
- Maintains positive working relationship with doctors.
- Promotes team compliance to all policies.
- Performs administrative duties.
- Works a flexible schedule, including nights & weekends.
Requirements
- High School graduate or equivalent.
- 1+ year(s) management/supervisory experience with direct reports.
- Knowledge of retail operations, processes & policies.
- Strong basic math skills.
- Familiarity with cash register, computers & calculators.
- Strong command of the English language for all written correspondence & oral communication.
- Strong communicator & listener.
- Demonstrated high-level of selling skills.
- Proven ability to problem solve.
Nice-to-haves
- College degree or equivalent.
- Previous experience in leadership position within retail & customer service industry.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure (if applicable) &/or ABO Certification in non-licensed states.
- Brand Final Inspector Certification.
- Brand Quality, Fitting & Adjusting Program.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
