LensCrafters - Team Lead

EssilorLuxottica • Ventura, CA

76d

About The Position

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Requirements

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Nice To Haves

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses (if working in Lab)
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology (if working in Lab)
• Ensures finished eyewear meets optical standards & customer requirements (if working in Lab)
• Creates a safe working environment for all, demonstrates safe work practices (if working in Lab)
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems (if working in Lab)

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: High school or GED