LensCrafters - Optometric Technician

EssilorLuxottica • Orland Park, IL

123d • $19 - $28

About The Position

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

• High School graduate or equivalent
• Minimum of one year strong customer service skills (internal/external)
• Leadership skills
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Nice To Haves

• Experience in retail and/or optical
• Experience in healthcare

Responsibilities

• Display a professional image, greet patients promptly with a smile
• Promptly answer the telephone in a friendly and courteous manner
• Perform a variety of tasks to assist the optometrist in eye examinations, including obtaining medical history and preparing patients for examination
• Perform tests to aid the optometrist in accurate diagnosis and treatment
• Review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
• Show patience and courtesy to indecisive or difficult customers/patients
• Perform work accurately and thoroughly despite time pressure and patient volume
• Identify situations involving unsatisfied patients and act quickly for effective resolution
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees
• Maintain safe working environment for all associates, customers and patients
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area
• Adapt to various examination scenarios and be personable with patients and staff
• Perform all pre-examination testing with accuracy and attention to detail; explain all measurements and answer any questions the patient may have
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allows

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED