LensCrafters - Estero, FL - Licensed Assistant Manager

EssilorLuxottica • Estero, FL

258d

About The Position

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Requirements

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Nice To Haves

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs)
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
• Partners with store manager to lead a team through strong knowledge & skills
• Provides training & guidance to team members
• Delivers clear & constructive feedback in a timely manner
• Informs store manager of any situation that may require any development or disciplinary action of others
• Supports recruiting, helps select high caliber team & creates talent pipeline
• Follows guidelines to optimally staff store
• Shows great pride in the store appearance & executes visual directives
• Strives to maintain positive working relationship with doctors
• Adheres to & ensures compliance of team to Company policies & procedures
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems
• Performs & understands administrative duties
• Maintains a safe working environment for all
• Works a flexible schedule, including nights & weekends
• Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription
• Adjusts &/or repairs eyewear
• Presents and dispenses eyewear & creates a lasting impression
• Performs accurate digital measurements

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED