LensCrafters - Apprentice Optician

EssilorLuxottica • Elyria, OH

116d

About The Position

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

Requirements

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Nice To Haves

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program
• Optical dispensing experience
• Previous customer service and retail experience

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer, Explaining the Process in a transparent way, Merchandise Selection, Fitting - AccuFit, Solve visual problems or challenges for customers, Tendering, Dispensing.
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs.
• Suggests improvements and recommends solutions to problems.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly.
• Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
• Strives to achieve 'Exceptional Results' on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
• Takes personal ownership to achieve personal and store results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Explains to the customers 'One Hour' processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
• Maintains safe working environment for all associates/customers.

What This Job Offers

• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED