Lending Systems Administrator

Valon Mortgage, Inc.•Phoenix, AZ

54d

About The Position

As Valon's first Lending Systems Administrator, you will own and administer the technology that powers our lending operations. This includes our Loan Origination System (Vesta), as well as adjacent tooling like our pricing engine and lead management systems. You'll bring both lending operations expertise and enough technical fluency to manage configurations, integrations, and vendor relationships. Your role will be critical in ensuring our systems not only run smoothly but also evolve into a best-in-class platform that enables sales, operations, and capital markets teams to succeed. This is a chance to step into a high-impact role and shape the continued development of lending technology at Valon.

Requirements

5+ years of experience with LOS administration.
Proven knowledge of mortgage lending processes and workflows.
Demonstrated ability to manage vendor relationships and troubleshoot system issues.
Strong written and verbal communication skills, with the ability to train and enable non-technical users.
Self-starter who takes ownership and thrives in a fast-paced, ambiguous environment.
Minimum education requirement: High school diploma or GED equivalent required

Nice To Haves

5-10 years of experience administering and scaling a Loan Origination System (LOS), ideally with exposure to non-Encompass platforms.
Prior experience at a consumer direct mortgage lender.
Strong knowledge of lending operations, loan workflows, and compliance requirements.
Technically savvy - comfortable with system configuration, APIs, and troubleshooting integrations.
Willingness to learn how to operate new systems and excited about adapting new technologies
Experience working cross-functionally with sales, operations, and vendor teams.
Track record of designing processes and enabling teams through documentation and training.
Excited by the opportunity to be the first dedicated hire in this function, owning the roadmap for lending technology.

Responsibilities

Own and administer all lending systems, with a primary focus on configuring LOS (Vesta) and maintaining CRM / telephony system used by Sales
Partner with vendors to manage tickets, integrations, and ongoing improvements.
Serve as the first line of support for troubleshooting and issue resolution across lending tooling.
Design scalable processes and workflows that streamline the lead qualification, loan origination, and funding.
Create and maintain documentation, guides, and training to empower internal teams.
Collaborate with Business Operations, Sales, and Capital Markets to align tooling with business needs.
Identify and implement automation opportunities to improve efficiency.
Other duties as assigned

Benefits

Compensation: competitive salary and 401 (k) plan
Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

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