Lending Support Specialist I

SIMON•Pine Bluff, AR

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Support Specialist I is responsible for accurate input of data/customer information into the core or appropriate system, verification of data for accuracy to comply with departmental procedures and regulations, imaging/indexing bank documents, researching account records, etc. Able to use job knowledge to resolve non-routine issues that may require deviation from standard procedures while assisting other Support Specialist associates. Position may be involved in more complex projects and duties. Essential Duties and Responsibilities Answers all incoming calls and greets customers. Maintains proper documents and supplies for department associates. Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations. Scans and indexes documents into appropriate operating system. Provides support and training to both internal and external customers. Responsible for records administration. May be responsible for assisting with review and analysis of account activity and reporting any suspicious activity to a manager for further investigation. May serve as a mentor/coach for other associates in the department for training and assistance with policies and procedures. Works with associates and customers to answer questions to resolve regulatory disputes concerning transactions and provide documentation if needed. Requires advanced knowledge of the company products and services to assist others. Provides department reports to management as needed. Assists manager with special projects as needed. Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization Education and/or Experience HS Diploma/GED or 4-6 years’ applicable work experience required with knowledge of regulatory guidelines and requirements Knowledge of operating systems required for the department Computer Skills MS Office programs Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.

Requirements

Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
HS Diploma/GED or 4-6 years’ applicable work experience required with knowledge of regulatory guidelines and requirements
Knowledge of operating systems required for the department
Computer Skills
MS Office programs

Responsibilities

Answers all incoming calls and greets customers.
Maintains proper documents and supplies for department associates.
Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
Scans and indexes documents into appropriate operating system.
Provides support and training to both internal and external customers.
Responsible for records administration.
May be responsible for assisting with review and analysis of account activity and reporting any suspicious activity to a manager for further investigation.
May serve as a mentor/coach for other associates in the department for training and assistance with policies and procedures.
Works with associates and customers to answer questions to resolve regulatory disputes concerning transactions and provide documentation if needed.
Requires advanced knowledge of the company products and services to assist others.
Provides department reports to management as needed.
Assists manager with special projects as needed.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.