Lending Payment Services Associate

Lending Club • Lehi, UT

375d

About The Position

LendingClub is growing quickly and looking for self-driven, detail-oriented people to join our team. This role provides support to a variety of teams such as Treasury, Legal, Compliance, Payment Solutions, Member Support, Fraud and other Operations teams by conducting daily document and transaction processing. This role is critical to mitigating risk and remaining compliant; assists in streamlining operations-related processes and procedures.

Requirements

• Minimum of 1-2 years of experience in the financial industry, working in a procedural driven environment doing loan, mortgage, or other types of financial processing
• Strong system skills, collections, processing, and analytical skills
• Effective oral and written communication skills; timely and accurate follow through
• Self-motivated; detail oriented; able to self-manage
• Ability to prioritize tasks and deadlines in a fast-paced environment
• Critical thinker who will raise their hand when trends are identified
• Demonstrate quantitative problem-solving and analytical skills
• Possess good business judgment with a strong focus on customer service
• Strong team player with a high level of professionalism and initiative
• Intellectual curiosity to become a subject matter expert in the current process and assist in process improvement
• Proficient in Microsoft Suite preferred (Word and Excel required)
• CRM experience, specifically ZenDesk is a plus

Responsibilities

• Processing, oversight, and management of several operations support tasks including bankruptcy filings, exception reporting and Proof of Claims filings, statement documentation such as Fully Paid and Payoff Statements, Adverse Action Notices and outbound account request confirmations, deceased borrower accounts and skip tracing tactics, check processing, loan cancellation, electronic payment processing
• Supporting third-party collections agencies and Vendor Management with account transitions and validations of debt per FDCPA guidelines
• Supporting Treasury-related tasks such as Failed Loan Issuance, Balance Transfer Loan Failures, Reissuance of funds, Loan Cancellations, ACH transaction review, and other tasks related to movement and management of funds
• Identifying and resolving the dispute process with third-party service providers related to the Balance Transfer product
• Processing and reconciliation of check payments; reviewing exceptions and unidentified payments; manual deposits and fee reconciliation
• Perform administrative tasks as needed and other duties assigned to support a growing operations function.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees