Lending & Digital Systems Improvement Specialist

SIKORSKY FINANCIAL CREDIT UNION•Stratford, CT

About The Position

The Lending & Digital Systems Improvement Specialist is responsible for supporting, optimizing, and continuously improving the credit union’s lending and digital banking systems. This individual contributor role focuses on system configuration, workflow optimization, issue resolution, and cross‑functional collaboration to improve operational efficiency, regulatory compliance, and the member experience. The role works closely with lending, digital banking, operations, IT, and vendors to identify system and process improvement opportunities and ensure lending and digital platforms effectively support business needs.

Requirements

Bachelor’s degree is preferred or equivalent combination of education and experience.
Minimum 5 years of experience in a financial institution or banking environment.
Experience working with loan origination systems, digital banking platforms, and/or other related technologies.
Demonstrated experience analyzing workflows and supporting process improvement initiatives.
Experience with banking core systems, loan origination systems and/or other related technologies.
Excellent communication, interpersonal and analytical skills.
Strong analytical, problem‑solving, and communication skills.
Proficiency in Microsoft Office 365 (Excel, Word, Visio, PowerPoint).

Responsibilities

Support and administer lending and digital banking systems, including configuration, workflows, parameters, and user access.
Partner with business areas to identify system and process improvement opportunities that reduce manual work and improve efficiency.
Analyze lending and digital workflows and recommend system‑based enhancements to improve accuracy, turnaround time, and member experience.
Monitor system performance and troubleshoot functional issues impacting lending and digital services.
Coordinate with IT and vendors on system issues, enhancements, testing, and release activities.
Support system upgrades, integrations, and improvement initiatives related to lending and digital platforms.
Maintain clear and up‑to‑date documentation for system configurations, procedures, workflows, and controls.
Continuously develop professional knowledge of process improvement, technology applications, and best practices with emphasis on digital delivery and member experience.
Stay current on industry trends, regulatory changes, and best practices related to lending technology and digital banking.
Promote a collaborative and professional work environment aligned with the credit union’s core values.
Ensure adherence to all credit union policies, procedures, and applicable regulations.
Perform other duties as assigned.