Lending Assistant

River Financial Corporation•Huntsville, AL

66d

About The Position

The Lending Assistant will assist the Relationship Managers with the processing of both consumer and commercial loan requests, while providing customer support to existing customers.

Requirements

High School diploma or equivalent
Stay familiar with and follow policy and procedures.
Support Management's decisions and goals in a positive, professional manner.
Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
Ability to apply general accounting knowledge processes (debits, credits, balancing)
Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
Detail oriented and organized
Excellent interpersonal and communication skills
Integrity, discretion, and respect for confidential information are absolutely essential
Willingness to adapt to change
Work within a variety of different software and web applications
Able to prioritize duties and effectively manage time
Analytical and problem-solving skills
Attend work on a regular basis, on time, and withstand varying degrees of stress
Excellent interpersonal and communication skills
Maintaining a professional, business-like appearance and demeanor
Proficiency in Microsoft Office products to include: Word, Excel, and Outlook

Nice To Haves

1-2 years of Lending Assistant or Customer Service Representative experience preferred

Responsibilities

Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
Provide superior customer service by resolving issues and providing accurate and timely information.
Initial gathering of required information for documentation for loans to ensure timely closings
Process loan payments, payoffs and requested draws
Follow up on past due loans occasionally and clear technical exceptions in a timely manner
Order title work, flood searches, UCC searches, and credit reports, and be able to interpret the reporting results
Request collateral valuation through internal or external sources
Package closed loans to ensure a complete set of documents and supporting information
Work with various professionals to facilitate document prep and loan closing (title companies, attorneys, environmental agencies, etc.)
Be familiar with and follow applicable policies and procedures
Prepare necessary reports for Relationship Managers and management as requested
Occasionally may assist the Customer Service Representatives with the opening /closing of consumer and commercial accounts