Lending Assistant - Main Office (Valdosta)

Commercial Banking Company•Valdosta, GA

14d

About The Position

The Lending Assistant/Customer Service Representative will assist customers and Lending Officers with various banking requests and will provide exceptional customer service by delivering professional, helpful, high-quality service while showing respect and courtesy to proactively build long lasting relationships for our bank.

Requirements

High school diploma or the equivalent required
Knowledge of banking policies, procedures, and regulations
Prior customer service experience required
Excellent interpersonal and customer service skills; good social skills
Excellent written and verbal communication skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Good organizational skills and the ability to multitask efficiently
Proficient with computers; good technical and computer skills
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Punctual & reliable
All applicants must be able to pass the following screens: Background Credit Drug Screen

Nice To Haves

Prior banking experience preferred

Responsibilities

Greet and direct customers as they enter the bank.
Responsible for answering incoming phone calls and assisting customers with their banking needs.
Assist Loan Officer(s) with preparation and processing of credit applications and various banking/lending requests.
Monitors and maintains maturing loans for officer(s).
Assists with officer(s) calendar and schedule.
Assists with officer(s) exception reports.
Works with attorney's office to order title work and organize closings.
Works with insurance agents to request and verify proof of insurance.
Request appraisals and flood determinations needed for consumer and commercial real estate loans.
Prepare non-originated application packages.
Assists with contacting customers to gather information on loan requests.
Uses the opening and closing process for deposit demand accounts, and time deposit accounts including checking, and savings accounts, IRA' s, certificates of deposits, & money market accounts.
Proactively analyzes customer relationships to ensure needs are met.
Opens, closes, and provides access to safe boxes and files safe box agreements.
Orders and sells personal and business products for all customers.
Provides notary service for CBC customers.
Completes wire forms for domestic and international wires.
Understands and abides by all security policies and procedures, assists in opening and closing procedures and maintaining security codes, and alarm functions.
Researches and resolves problems either through direct personal action or referral to customer service manager.
Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
Debit card orders, maintenance, and cancellation.
Receive annual online BSA/Compliance training through BAI.
Adhere to all lending Compliance regulations (TRID, Flood, HMDA, etc.).
Demonstrates the ability to manage more advanced service issues independently.
Assists with any and all duties given by management and/or supervisor.
Utilizes knowledge of products and services, the corporate mission, corporate policies and procedures in the performance of job responsibilities; participates in all training opportunities.
Keeps updated information and refers to Customer Service Reference Manual as given by manager.