Leisure Sales Coordinator - The Diplomat Beach Resort, Curio by Hilton

Hilton•Hollywood, FL

About The Position

At the Shoreline, Everything Comes Together. Shape How the World Gathers. With over 200,000 sq. ft. of meeting and event space, oceanfront ballrooms, open-air terraces, and a newly opening event lawn in 2026, The Diplomat stands as one of the region’s most compelling destination meeting resorts. Perfectly placed between Miami and Fort Lauderdale, it pairs striking venues with strategic service and industry-leading design. We are seeking dynamic Leisure Sales Coordinator to help define our next chapter—driving group, leisure, and event success for one of South Florida’s most iconic properties. Check us out: https://www.hilton.com/en/hotels/flldhqq-the-diplomat-beach-resort-hollywood/ If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort! Our ideal candidate has experience in customer service and/or reservations, a strong understanding of the hospitality industry, especially leisure and transient markets—and excellent written and verbal communication skills. They are proficient in Microsoft Office and reservation systems, highly organized, detail‑oriented, and able to multitask in a deadline‑driven environment. A customer‑focused mindset, strong problem‑solving abilities, teamwork, initiative, and effective time‑management round out the qualities needed to succeed in this role. This Role provides strategic administrative support to the Director of Leisure Sales, helping drive revenue from leisure markets and strengthen client relationships. Highly organized, detail‑oriented, proactive, and an excellent communicator, this individual serves as a key link between Sales, Revenue Management, Reservations, Front Office, and Operations to ensure seamless coordination and a personalized experience for leisure and extended‑stay guests. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Requirements

Experience in customer service and/or reservations
A strong understanding of the hospitality industry, especially leisure and transient markets
Excellent written and verbal communication skills
Proficient in Microsoft Office and reservation systems
Highly organized, detail‑oriented, and able to multitask in a deadline‑driven environment
A customer‑focused mindset
Strong problem‑solving abilities
Teamwork
Initiative
Effective time‑management

Responsibilities

Support the Director of Leisure Sales with strategy execution and daily sales activities.
Manage leisure inquiries across phone, email, and in-person channels.
Prepare proposals, contracts, presentations, and client follow‑up communications.
Maintain accurate client records, production reports, and partner content on third‑party channels.
Collaborate with Front Office, Reservations, Marketing, and Operations to ensure seamless guest experiences.
Assist with promotional efforts, amenities, events, giveaways, and trade shows.
Partner with the Transient Coordinator to manage preferred account reservations and rooming lists.
Review daily arrivals to identify key leisure, VIP, corporate, and consortia guests.
Respond to online inquiries from travel advisors, agencies, and direct consumers.
Coordinate projects, including attending meetings, taking notes, and following up on tasks.
Support site inspections, FAMs, and tradeshows.
Serve as on‑property support during the Director’s business travel.
Ensure accurate booking and guest handling in collaboration with Reservations and Front Desk.
Manage preferred account requests, special needs, and escalations.
Assist with welcome amenities, VIP requests, and guest recognition efforts.
Maintain reporting on accounts, concessions, transient production, and trends.
Support Front Office training related to preferred accounts.
Contribute to developing leisure experiences and marketing-aligned activations.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs