Leisure Coordinator, Sales & Marketing (FT)

Montage Hotels & Resorts•San Diego, CA

34d•$26 - $28

About The Position

The Leisure Coordinator provides crucial support to the Leisure Sales Department by giving strategic administrative support to the Directors and Managers. The Leisure Coordinator will contribute to the organization as an active business partner that is responsible for supporting the company’s goals, objectives, vision, mission and values.

Requirements

High school or equivalent education
Ability to effectively communicate with guests, management and colleagues
Computer proficiency and the ability to work with Microsoft Office programs
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled/mandatory training sessions and meetings is required.

Nice To Haves

Bachelor’s degree
Luxury hotel experience
Opera experience

Responsibilities

Assist in completing Leisure reservations received via email correspondence, or hotel reservations form.
Identify Luxury Leisure, VIP Entertainment, Corporate account and Wholesale reservations as directed by the Leisure Manager.
Review reservations for accuracy in Opera and billing and ensure prompt processing.
Send confirmation and literature requests or reply via e-mail or administrative message when requested.
Answer all reservations and communications in a timely manner.
Communicate and work closely with Leisure Director throughout the process of the Leisure reservation to ensure success.
Assist Leisure Director in setting up amenities, welcome notes and VIP requests
Create resumes with guidance from Leisure Director for small Entertainment groups
Schedule and assist in Advisor Site inspections of the property
Work closely with Leisure Director on setting up FAMs and Roadshows
Assist with on-property requests and reservations while Leisure Director is traveling
Maintain open communication channels between the Reservations and Communications team, and Group team, passing along pertinent information in a timely manner.
Be well-informed in order to accurately answer guests’ questions about the property.
Follow established emergency procedures when handling calls of an emergency nature, in a state of natural disaster.
Adhere to the weekly schedule provided by direct supervisor, and manage time in accordance with California labor law.