Legal Trust & Risk Lead

Whatnot•San Francisco, CA

50d•$95,000 - $155,000•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. As the Legal Trust & Risk Lead, you'll serve as the liaison between the Legal department and the Trust & Risk team. You'll help triage, evaluate, and route inquiries efficiently - ensuring that true legal issues are surfaced quickly while operational or policy-related questions are resolved directly within Trust & Risk. You'll develop frameworks, templates, and decision trees that enable Trust & Risk agents to self-serve on common issues, while maintaining close partnership with Legal to ensure accuracy and compliance. By reducing unnecessary escalations, you'll safeguard attorneys' time, streamline workflows, and improve collaboration between the Legal and Trust & Risk organizations.

Requirements

4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance.
Strong judgment and ability to distinguish between operational, policy, and legal issues.
Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams.
Proven ability to manage intake queues, triage workflows, and optimize operational efficiency.
Highly organized, analytical, and proactive-comfortable working in fast-paced, high-volume environments.
A builder's mindset: eager to create scalable processes and improve cross-functional collaboration.

Nice To Haves

Not required to be an attorney, but experience working with or supporting legal teams is a plus.

Responsibilities

Serve as the primary point of intake for Trust & Risk tickets directed to Legal.
Review, assess, and triage inquiries to determine when true legal input is needed.
Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment.
Identify patterns in escalations to improve upstream guidance and documentation.
Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria.
Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes.
Track and report metrics on volume, turnaround time, and issue types to continuously refine the model.
Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment.

Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance on both food and wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.