Responsible for supporting case teams by providing technical assistance and expertise in their usage of server and cloud-based litigation data management and document review tools. Engages with case teams to understand their objectives and workflows to ensure litigation applications are properly implemented for maximum leverage. Develops expertise in advanced application features available to end-users. Works with internal Legal Technology and senior paralegals to define best practices and ensure they are followed. Provides direct, hands-on support to first-time, case team users of the litigation tool project start-up. Provides custom training to case teams in the proper use of litigation tools for preparing and managing documents. Functions as the “go-to person” for solving data issues and questions encountered by the case team. Assists case teams with complex searching tasks. Provides impromptu training to case teams as needed. Provides one-on-one assistance to case team members for end-user assistance. Provides hands-on support for unique or urgent case team projects. Develops training materials and tip sheets as needed. Designs databases to organize and manage case documents. Administers database permissions and user roles. Imports data to and exports data from various database platforms. Processes files in preparation for data loads. Analyzes and manipulates data to conform to database requirements or production specifications. Works with Project Managers on document productions and document review projects. Provides advanced technical support and coordinate with vendors and internal development teams as necessary Troubleshoots and resolves data and general technical issues. Works with LT Technical Coordinators in the implementation and integration of third party software tools. Participates in testing and initial adoption of AI solutions to address litigation and data workflow challenges. Assists with testing emerging litigation tools to maximize the effectiveness of services offered by the department. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level