Legal Tech Senior Consultant - Financial Systems 3E & Aderant

Harbor

21d•Remote

About The Position

Harbor is seeking a Senior Consultant to join our 3E and Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a fully remote position that can be worked from anywhere in the USA, Canada or the UK.

Requirements

Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
5+ years of experience in a customer-facing role
Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
SSRS reports/Power BI development experience
Desirable knowledge of the technical aspects behind the applications, including VB, REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
Experience with Aderant Design Studio
Understanding of Power Automate or other low code workflow platforms
Understanding of data or file conveyance for Import/Export automation functions
Experience with Powershell or other scripting languages
.NET framework development experience
Familiar with Professional Service financial systems and accounting principles
Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
Strong analytical and problem-solving skills
Ability to communicate effectively, verbally and in writing, with technical, business and management staff
Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
Flexibility to adapt to change and to learn and develop new skillsets as required

Responsibilities

Provide application guidance to clients and collaborate with users to achieve their business needs
Analyze and resolve complex application and technical issues
Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
Stay current with application releases
Report back and collaborate with senior AMS management to address client or junior staff concerns
Provide mentorship and guidance to more junior team members
Serve as the primary point of contact for clients, addressing concerns, and resolving issues
Build trusted relationships with clients to effectively support long term service and growth
Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs)
Attend regular backlog review meetings
Contribute to team Knowledge Base
Provide best practices guidance and solutions based on business needs
Work with cross-functional teams to delegate work as needed
Attend client meetings