Legal Specialist

Paradigm Information Services, Inc.•Tigard, OR

4d•Remote

About The Position

Paradigm is seeking a Legal Specialist to support a global legal industry client. This role focuses on completing assigned tasks accurately and on time, handling consumer-facing discussions with professionalism and empathy, and serving as an escalation point for issues that fall outside standard processes. The Specialist will work closely with internal teams, project managers, and clients to ensure high-quality work, meet deadlines, and uphold a strong client-focused approach.

Requirements

JD from an accredited US law school or foreign law degree and LLM is required
Flexible and customer service focused
Outstanding written and verbal communication skills are required
Ability to communicate complex ideas to diverse audiences clearly
Ability to handle changing or competing priorities to support business needs
Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Responsibilities

Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
Work effectively in a highly collaborative environment with a variety of business partners
Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution