Legal Senior Onsite Service Specialist
About The Position
The Legal Senior Onsite Service Specialist operates within a legal environment, requiring a deep understanding of client matter workflow, including charge backs for work, supplies, and hours. This role demands knowledge of various legal documents such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, and judgments. A high standard of professionalism and office etiquette is essential. The specialist will be at the forefront of innovation, providing solutions and exceptional service, and is expected to make a meaningful impact and embark on a journey of growth within the company.
Requirements
- High school diploma or GED.
- Minimum of one year of relevant work experience.
- Proficiency in basic computer skills, including MS Office Suite.
- Strong communication skills.
- Ability to thrive in a fast-paced, customer-centric environment.
- Ability to work independently and flexibly to complete projects.
- Troubleshooting and problem-solving skills.
- Ability to read and comprehend written technical information.
- Excellent customer relations and verbal communication skills.
Nice To Haves
- Previous experience in copy jobs or related fields.
- Basic knowledge of electronics and copier equipment repair.
- Working knowledge of copier and related equipment.
- Knowledge of shipping/receiving procedures and basic electronics.
Responsibilities
- Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
- Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
- Uphold a high standard of professionalism and office etiquette.
- Assist with scheduling needed equipment, labor, and supplies for offsite trials.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
- Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
- Handle time-sensitive documents that are confidential in nature.
- Maintain logs for billing and reporting.
- Distribute incoming mail and packages, office supplies, and fax transmissions.
- Deliver completed reproduction work to designated delivery areas.
- Perform scanning, file conversion, file naming, and encryption tasks.
- Perform batch printing using Adobe Acrobat Pro.
- Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
- Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
- Assist facilities with box moves, office moves, and light maintenance duties.
- Perform occasional cleaning duties.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
1-10 employees
