Legal & Regulatory Change Coordination - Associate II

JPMorgan Chase & Co. • Columbus, OH

6d

About The Position

Embark on a rewarding and challenging career as a Business Analysis Associate II
with our dynamic team. You'll have the opportunity to make a significant impact
by supporting process improvements, key initiatives and expanding your creative
skills in a supportive and collaborative environment. Join us and contribute to
our mission while advancing your career.

Join a team that helps Consumer and Community Banking (CCB) Operations stay
ahead of evolving legal and regulatory requirements. If you bring a continuous
improvement mindset and enjoy turning complex requirements into clear execution,
this role offers broad exposure and impact.
As a Legal and Regulatory Change Coordinator Associate II within Consumer and
Community Banking Operations, you will coordinate legal and regulatory change
management across CCB Operations. You will work with Legal, functional Subject
Matter Experts (SMEs), and cross-functional partners to evaluate changes from
new or updated laws and regulations and support implementation and sustainment.
You will maintain high-quality legal obligation mapping and help ensure timely
adoption across approximately 20 Operations functions. You will contribute to
process improvements and best-practice adoption.

Requirements

• Strong understanding of regulatory change lifecycle (intake, impact assessment, implementation, validation/sustainment) and linkage of legal obligations to procedures and controls.
• Experience coordinating across multiple functions with differing priorities; proven ability to standardize processes and drive consistency at scale.
• Proficiency with workflow and governance tools (e.g., GRC platforms, inventory/obligation repositories, Jira/ServiceNow, SharePoint/Confluence); strong Excel/PowerPoint skills.
• Excellent communication, stakeholder management, and facilitation skills; comfortable presenting status, risks, and decisions to senior stakeholders.
• Analytical, detail-oriented, and organized; able to manage metrics, SLAs, and deadlines across a high-volume change portfolio.

Nice To Haves

• Bachelor’s degree or equivalent experience; advanced degree (e.g., JD, MBA)
• 3+ years in regulatory change management, compliance, risk management, legal operations, or operations change within financial services; CCB/retail bank experience

Responsibilities

• Partner with functional SMEs, Legal, Compliance, and Operations leaders to evaluate regulatory and legal changes and implement required updates across CCB processes and controls.
• Manage sustainment to keep legal obligation-to-procedure mappings current through BAU changes in a dynamic legal/regulatory environment.
• Monitor business assessments and end-to-end implementation of legal changes, ensuring scope, ownership, and timelines are clear and tracked.
• Drive consistency and quality of intake, evaluation, and change implementation processes across ~20 Operations functions, including standard templates, workflows, and controls.
• Track and report SLAs, throughput/volumes, performance metrics, issues, and risks to leadership; escalate blockers and propose remediation plans.
• Onboard, coach, and support new functional SMEs across Operations, including training on process, tooling, documentation standards, and quality expectations.
• Identify, influence, and partner to deliver process improvements that streamline intake, accelerate assessment, enhance traceability, and strengthen control evidence.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level