Legal Priority Operator - Various Shifts (Hybrid)

RR Donnelley-posted about 2 months ago

Full-time • Entry Level

Hybrid • Phoenix, AZ

5,001-10,000 employees

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RR Donnelley is adding Legal Priority Operators to their team! As Legal Priority Operator, you will be responsible for supporting work across all shifts to support time sensitive project requests. The position requires high attention to detail and must maintain a high level of customer satisfaction. Knowledge in legal word/document processing using a variety of legal software, tools, Microsoft Office suite is an added advantage. Shifts Available: 1st Shift: Sunday - Thursday 7:00 a.m. - 3:30 p.m. 1st Shift: Sunday - Thursday 10:00 a.m. - 6:30 p.m. 2nd Shift: Sunday - Thursday 3:00 p.m. - 11:30 p.m. 2nd Shift: Tuesday - Saturday 3:00 p.m. - 11:30 p.m. 3rd Shift: Tuesday - Saturday 11:00 p.m. - 7:30 a.m.

Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
Coordinate, assign, distribute, prioritize, track and expedite workload to the department
Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
Direct requests to proper resources and coordinate with local and off-site office services
Assist with proofreading tasks and quality control analysis during heavy volume periods
Deliver projects within a reasonable, negotiated timeframe
Perform other related duties and assist with special projects as assigned
Maintain thorough knowledge of all firm-supported software packages

Ability to work in a fast-paced environment and meet pressing deadlines
Ability to produce quality work product
Minimum typing speed of 60 wpm with 95% accuracy
Excellent verbal and written communication skills
Flexibility to work overtime as required
High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
Prior document processing experience in a team environment

Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
Knowledge of legal terminology preferred but not required
Transcription experience a plus

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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Legal Priority Operator - Various Shifts (Hybrid)

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