Legal Ops & Compliance Lead

Fizz•New York, NY

43d

About The Position

The role will support Fizz’s end-to-end compliance program across customer due diligence, transaction monitoring, regulatory compliance, customer support, marketing review, licensing, and legal ops. The role will report directly to Fizz’s General Counsel, and will work closely with internal customer support and marketing teams, as well as external stakeholders like bank partners and material vendors, to ensure adherence to all applicable laws, regulations, and partner expectations. The ideal candidate is detail-oriented, highly organized, and eager to take on tasks both big and small in a small and fast-paced fintech environment.

Requirements

Bachelor’s degree from an accredited institution
2–6 years of experience in compliance, legal operations, risk, or regulatory roles (fintech or financial services preferred)
Working knowledge of BSA/AML, KYC/CIP, CDD, transaction monitoring, and consumer protection regulations (e.g., FCRA, UDAAP)
Experience supporting audits, exams, partner reviews, or regulatory reporting processes
Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills, including cross-functional and external partner coordination

Nice To Haves

Experience working with or alongside bank partners, sponsor banks, or in a BaaS environment
Familiarity with compliance and operations tooling (KYC/AML platforms, case management systems)
Systems thinker with strong technical aptitude — comfortable mapping, iterating on, and improving compliance processes (no coding required)
Experience with consumer credit, cards, or other lending products
Exposure to marketing compliance reviews, customer support, and/or state licensing processes
Relevant certifications or coursework

Responsibilities

Customer Due Diligence (CDD) & KYC
Review and oversee automated systems and agent analysis of new customer applications.
Verify customer identities, assess risk profiles, and screen for fraud or unusual activity.
Maintain, implement, and enhance CDD/KYC/CIP and related policies and procedures.
Transaction Monitoring & BSA/AML
Monitor Fizz’s automated customer transaction systems and manually review high alerts for suspicious or anomalous activity.
Document investigations and assist with the preparation of Suspicious Activity Reports (SARs) reported to Fizz’s bank partner.
Help refine transaction monitoring rules, processes, and fraud-prevention controls.
Maintain and enhance AML/BSA policies and procedures.
Regulatory Compliance
Assist in maintaining compliance documentation for Fizz’s product suite and work with partner bank to update as necessary.
Support preparation of regulatory reports and coordination with FDIC-insured bank partners.
Prepare recurring (monthly, quarterly, annual) compliance materials for partner review, including:
Complaints
Disputes
Testing & monitoring
AML/BSA reports
CMS documentation
Support compliance reviews for new product features and feature expansions.
Stay current with evolving fintech regulatory requirements.
Assist with internal and external audits on a quarterly and annual basis.
Customer Support
Oversee customer support function to ensure compliant, clear, and consistent communication with customers.
Act as first-line reviewer for compliance-related escalations from customer support.
Respond to FCRA disputes and BBB/CFPB complaints and assist in documentation and bank partner reporting.
Marketing Compliance
Review and approve marketing materials to ensure alignment with regulatory expectations and bank partner requirements.
Coordinate with bank partners regarding marketing approvals and related compliance considerations.
Licensing
Serve as the primary manager of the state licensing process.
Prepare and submit filings, manage renewals, and coordinate with regulators during examinations and audits.
Legal Operations
Assist as necessary with contract management, litigation support, and other legal operations.
Manage our Compliance Tech Stack
Own, maintain, and continuously improve Fizz’s KYC and transaction monitoring systems, ensuring they support scalable and compliant operations.