Legal Operations Specialist

Genworth-posted 3 months ago
Full-time
Lynchburg, VA
Insurance Carriers and Related Activities
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The Legal Operations Specialist plays a critical role supporting the Legal department's Life Insurance & Annuities (L&A) operational functions. This role involves managing legal review requests, conducting policy research, coordinating escalations, and ensuring accurate documentation and compliance across various legal and business processes. The ideal candidate is detail-oriented, resourceful, and comfortable navigating legacy systems and complex legal documentation.

  • Conduct initial review, coordination, and record retention of L&A requests for legal analysis.
  • Manage Licensing & Commissions producer questions and agent change requests.
  • Assist with escalations involving lapse/reinstatement, refund of premium, and face amount reduction exceptions.
  • Utilize legacy systems to conduct specialized policy research for legal analysis and to respond to business inquiries.
  • Review incoming L&A legal filings and subpoenas and determine appropriate handling.
  • Compile responsive documents to subpoenas, draft response and route to appropriate legal contacts for review.
  • Book travel, manage expense reimbursements and pay invoices (e.g., bar dues, legal research tools and memberships).
  • Maintain and request archived records for legal documentation and records retention.
  • Handle incoming first-class and express mail deliveries and process or route to the appropriate department for handling.
  • Respond to inquiries from other departments involving requests for contract samples, legacy systems, and historical legal reviews.
  • High School Diploma or GED.
  • 5+ years in insurance operations.
  • Strong research, documentation and organizational skills.
  • Excellent written & verbal communication abilities.
  • Proficiency in Microsoft Office.
  • Ability to manage multiple priorities and work independently.
  • Legal support experience.
  • Familiarity with legal compliance, policy administration, and service of process procedures.
  • Competitive Compensation & Total Rewards Incentives.
  • Comprehensive Healthcare Coverage.
  • Multiple 401(k) Savings Plan Options.
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!).
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave.
  • Disability, Life, and Long Term Care Insurance.
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support.
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management).
  • Caregiver and Mental Health Support Services.
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