Chief Operating Office)

Wells Fargo•West Des Moines, IA

3d•Onsite

About The Position

Wells Fargo is seeking three Legal Operations Processors to support the Writs and Levies team in Legal Services within the Chief Operating Office (COO). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com . In this role, you will: Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal and external business partners Negotiate with external business partners to assure resolutions and deadlines are met Perform moderately complex administrative, operational and customer support tasks Provide training to less experienced Operational Legal Specialists Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement Receive direction from supervisor and escalate non-routine questions Seek ways to improve customer service experience and determine proper course of action based on business partners needs Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo Location: 800 S. Jordan Creek Parkway, West Des Moines, IA Preferred location listed above Relocation assistance is not available for this position Shift: 8:30 a.m.- 5:00 p.m. CT; Monday-Friday Overtime may be required based on business need and department volume Shift is subject to change based upon business need Training Details: 8:00 a.m.- 5:00 p.m. CT; Monday-Friday for approx. 4-6 weeks

Requirements

2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work additional hours as needed
Adhere to standards outlined with written policy as well as applicable State and Federal regulations
This position is not eligible for Visa sponsorship
Willingness to work on-site at stated location(s) on the job opening

Nice To Haves

Ability to be creative, innovative, and proactive in meeting enterprise needs
Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
Ability to exercise independent judgment to identify and resolve problems
Ability to interact with integrity and a high level of professionalism with all levels of employees including management
Ability to manage effectively in a matrixed organization, creating a strong collaborative environment, while developing partnerships with many business and functional areas across the organization
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Ability to work effectively in a matrixed and team production environment, across all organizational levels including executive stakeholders, where flexibility, collaboration, and adaptability are important
Ability to work independently, innovatively, and proactively, while exercising sound judgment
Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
Advanced organizational skills with high attention to detail and accuracy
Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
Excellent verbal, written, and interpersonal communication skills with demonstrated experience facilitating communication with all levels of employees including management
Experience analyzing statutes, working with rules and procedures, and processing filings within multiple jurisdictions
Financial services experience
Experience with Wells Fargo Writs and Levies processes and procedures
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
Advanced Wells Fargo programs, systems, and tools skills such as: Hogan and 1LLG

Responsibilities

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal and external business partners
Negotiate with external business partners to assure resolutions and deadlines are met
Perform moderately complex administrative, operational and customer support tasks
Provide training to less experienced Operational Legal Specialists
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
Receive direction from supervisor and escalate non-routine questions
Seek ways to improve customer service experience and determine proper course of action based on business partners needs
Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo

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