Legal Operations Manager

Western National Group & Umialik Insurance • Edina, MN

9d • Hybrid

About The Position

Western National Insurance Group is seeking a Legal Operations Manager to join our team! The individual in this role will have the opportunity to play a critical role in supporting regulatory compliance, legal operations, and risk management across our Property & Casualty insurance business. This position exercises independent judgment and discretion in regulatory filings, project management of compliance and process improvement initiatives, and legislative monitoring within a collaborative and fast-paced legal department. This role is ideal for a seasoned legal operations or paralegal professional with strong P&C insurance regulatory experience who thrives in a dynamic, hands-on environment.

Requirements

• 5–10+ years of legal operations or paralegal experience (in-house preferred).
• 3–5+ years of Property & Casualty insurance experience strongly preferred.
• Working knowledge of P&C insurance regulations, forms, compliance frameworks, and Department of Insurance processes.
• Strong writing, editing, and communication skills.
• Exceptional organization, project management, and time-management skills.
• High degree of professionalism, discretion, and integrity.
• Demonstrated ability to exercise independent judgment on significant matters.
• Strong analytical and critical thinking skills.
• Ability to work independently and collaboratively across business units.
• Creative, pragmatic, and flexible problem-solving approach.
• Proficiency with Microsoft Office and enterprise systems.
• Experience with document management and contract management platforms.
• Ability to manage regulatory tracking tools and reporting systems.

Nice To Haves

• Bachelor’s degree strongly preferred. Relevant experience may be considered in lieu of degree.
• Certified Paralegal (CP, ACP, or similar)
• Project Management Professional (PMP or similar)
• Legal Operations certification (CLOC or similar)

Responsibilities

• Regulatory & Compliance Operations
• Research, prepare, and submit regulatory filings, annual reports, and other state-required submissions.
• Track, interpret, and coordinate responses to regulatory surveys, market conduct examinations, and compliance inquiries.
• Monitor Department of Insurance (DOI) review statuses and coordinate responses to regulator objections and requests.
• Maintain regulatory calendars, monitor deadlines, and ensure complete and accurate documentation of submissions and approvals.
• Monitor legislative and regulatory developments; analyze business impact and assess compliance risks and gaps.
• Conduct legal and regulatory research related to P&C statutes, rules, bulletins, and industry standards.
• Legal Operations & Process Improvement
• Manage projects across all phases, including planning, stakeholder coordination, documentation, and change management.
• Identify, map, and improve legal and enterprise processes; develop documentation and procedures to enhance operational efficiency.
• Implement and maintain legal document organization systems, repositories, and retention schedules.
• Track outside counsel spend and support legal budget oversight.
• Contract & Risk Support
• Partner with Vendor Management to draft, review, and organize contracts.
• Perform preliminary risk assessments and determine when escalation to attorneys is required.
• Anticipate attorneys’ needs by conducting research, drafting documents, and managing communications.
• Assist with litigation support as needed.
• Decision-Making & Impact
• Exercise independent judgment and discretion in progressing regulatory, operational, and risk-related initiatives.
• Partner with business leaders and in-house counsel to evaluate regulatory changes and strategic impacts.
• Identify opportunities to strengthen compliance frameworks and enterprise risk mitigation.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level