Legal Operations Lead

QBE Insurance Group•New York, NY

10h•Hybrid

About The Position

As the first ever Legal Operations professional in the QBE North America Legal Department, you will build and shape the operational foundation that enables our attorneys to deliver high‑quality, high‑value legal support across the business. This role exists at the intersection of law, technology, process, and business operations, ensuring that the department functions with efficiency, transparency, and scalability in a complex insurance environment. You will partner closely with senior lawyers, business stakeholders, outside counsel, and cross‑functional teams to streamline workflows, optimize legal spend, improve matter management, and drive adoption of modern legal technology solutions. This is a high‑impact role suited to a detail‑oriented, analytical, process‑driven professional with a track record of building structure, enhancing systems, and driving measurable operational improvements

Requirements

Some relevant work experience.
Minimum 7 years experience in legal operations in the insurance or financial services sector
Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).
A track record of the following:
Strategic Leadership: Develop and execute a legal operations strategy to support our global business goals
Data Insights: Develop and leverage metrics, analytics, and benchmarks to evaluate department performance, identify trends, and deliver actionable insights
Process Optimization: Streamline workflows, including contract management, e-billing, matter management, document management, compliance processes, management reporting etc. to enhance efficiency and reduce costs.
Technology Integration: Select, implement and manage legal tech platforms.
Financial and Vendor Management: Assist on budgeting, forecasting and spend and performance management of vendors, including outside counsel
Stakeholder Collaboration: Partner with attorneys, business and shared services on reporting, identifying and managing legal and regulatory risks.
Practice Management: Oversee ad hoc requests, strategic projects, and implement processes and technologies to optimize legal service delivery and enable lawyers to focus on core legal tasks.
Secondary school certification.
Paralegal certificate from an accredited program.

Nice To Haves

Bachelor’s degree.
Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).

Responsibilities

Reviewing a range of basic to moderately complex commercial agreements, including NDAs, T&Cs, engagement letters, and simple IT and supplier contracts.
Assisting with major projects and coordinating actions.
Attending internal and external meetings with the in-house legal team and stakeholders and taking minutes/notes of actions as appropriate.
Handling general legal/non-legal queries (eg correct legal entity, signing of documents).
Conducting legal research and providing insights to the legal team.
Building an understanding of the business and establishing strong and effective relationships with department members and internal business clients.
Providing a high level of administrative and matter/project support to team members, including research, drafting and preparation of legal advice.
Identifying and evaluating legal risks and issues through document review and tracking relevant judicial, legislative and regulatory developments.
Fulfilling regulatory requests by gathering, clarifying and organising complex information to draft and submit timely responses.
Contributing to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity.

Benefits

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

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