Legal Operations Coordinator

First Citizens Bank • Raleigh, NC

81d • Hybrid

About The Position

This is a hybrid role with the expectation to be in office at least Tuesday, Wednesday, and Thursday. First Citizens seeks a qualified and motivated teammate to join our team of driven legal professionals as Legal Operations Coordinator. In this hybrid role, you will support the Legal Operations function within the bank's legal department. The position reports to the Head of Legal Operations and works collaboratively in a growing team. We are seeking a versatile professional to manage both the risk and financial aspects of our relationships with third-party vendors, including law firms, in Legal. This successful candidate will be part of a team serving as a bridge between Legal, Risk, Finance, and Sourcing, ensuring that third-party engagements are both risk-controlled and financially sound.

Requirements

• Bachelor's Degree and 1 years of experience in Law, Risk Management, Legal Assistant, Finance, e-billing or Legal Operations OR High School Diploma or GED and 5 years of experience in Law, Risk Management, Legal Assistant, Finance, e-billing or Legal Operations.

Nice To Haves

• Strong understanding of risk management principles and systems (e.g. Archer).
• Strong understanding of financial tools (e.g. Excel, CounselLink).
• Professional communication skills (oral and written) to partner effectively with Legal, Risk, Finance, Procurement, and third-party vendors, including law firms.
• Excellent analytical skills with the ability to interpret billing data and identify risk issues.
• Detail oriented, tech-savvy, and organized.
• Capable of handling tasks and also seeing the bigger picture of Legal operations.
• Ability to multi-task and prioritize accordingly.
• Strong Excel and reporting skills (experience with analytics tools a plus).
• Strong PPT skills (PowerBi a plus).
• Demonstrated ability to problem-solve, escalate appropriately, and recommend practical solutions.

Responsibilities

• Conduct due diligence and ongoing risk assessments of third-party vendors in Legal (e.g. products, services, law firms).
• Support onboarding / offboarding of third-party vendors in Legal, ensuring both billing and risk controls.
• Oversee end-to-end invoice review workflows.
• Review and validate third-party invoices and contractual terms.
• Maintain data integrity through quality checks and overall system performance evaluations.
• Train internal users and third-party vendors in Legal on e-billing system.
• Monitor and enforce compliance with third-party risk control requirements and internal policies.
• Collaborate with stakeholders to optimize third-party vendor governance and risk management frameworks.
• Monitor legal spend and other spend reporting to support cost control and transparency.
• Resolve billing discrepancies and drive process improvements.
• Prepare, assist with, or review documentation (e.g. training materials, reference guides, management reporting, and the like) using the full suite of Microsoft and other software products.
• Collaborate with stakeholders to optimize vendor governance and risk management frameworks.
• Other duties as assigned.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees