Legal News Customer Success Consultant (JD Required)

Remitly • NC

83d • $58,000 - $96,700

About The Position

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The Legal News Consultant is responsible for providing sales presentations, education and support that builds preference for LexisNexis and drives usage of our Law360 and MLex solutions within our Corporate Legal Division. The consultant is also responsible for retaining and growing revenue within assigned accounts and/or territory. These objectives are achieved by building strong relationships within accounts, understanding customer needs, providing high quality consultation and education, generating leads, and addressing enterprise-wide issues. This position is Field based and requires travel to meet with customers to deliver on objectives of the role.

Requirements

• Have a JD or equivalent, impressive legal experience.
• Have the ability to travel up to 25% of the time.
• Demonstrate great presentation skills.
• Demonstrates deep product, content, and practice area knowledge, acts as internal resource for sales, marketing, and segment.
• Have great verbal and written communication skills.
• Be able to work collaboratively in a heavily matrixed organization.

Responsibilities

• Providing consultative services to Law360 and MLex Customers and Prospects to ensure maximized use and understanding of Law360 products, content, and tools.
• Communicating credibly and effectively with all levels of legal, compliance and tax professionals in a corporation in order to understand their challenges and provide guidance, education and consultation that helps to improve their business.
• Collaborating with sales partners on preference driving strategy and develop strategic account plans.
• Driving whitespace opportunity growth and identifies and shares leads/opportunities with sales partners and/or Product Specialists.
• Conducting competitive research, analysis of findings and shares information with product, segment, and marketing.
• Conducting presentations to legal associations and at professional trade shows to help promote LexisNexis product, solutions, and content in the marketplace.
• Collecting feature/function requirements from customers and communicating to appropriate product/conduct team members.
• Effectively utilizing all required processes, tools, and systems.

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits.
• 401(k) with match and an Employee Share Purchase Plan.
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees