Legal Copy/Mail Intake Service Specialist
About The Position
Consider a new career today as a Legal Copy and Legal Mail Specialist with IST Management Services. With 1,800 employees in 47 cities across the U.S., IST Management Services is the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services. Pay Range: $17.00 - $18.00 an hour Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.
Requirements
- High school diploma or equivalent (GED)
- Minimum of 1 year customer service related experience
- Minimum of 1 year related experience
- Professional appearance and demeanor
- Keyboarding and windows environment PC skills
- Excellent communication skills both verbal and written
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Ability to meet employer's attendance policy
- Lifting up to 55 pounds
- Standing for long periods of time
- Significant walking
- Willingness to cross-train for other job functions
Responsibilities
- Copy Job Intake- Answering incoming phone calls
- Greeting clients and reviewing incoming print related work.
- Managing email queue and using appropriate email templates for communication
- Mail Sorting - Responsible for proper mail sorting and distribution and adhering to strict SOP protocol
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
- Take direction from supervisor or site manager
- Participate in cross-training
- Maintain all logs and reporting documentation
- attention to detail
- Adhere to all safety procedures Perform other tasks as assigned
- Tracking mail, FedEx, UPS, DHL and other packages using IST Software
- Able to multi-task in a fast pace exciting office environment
Benefits
- Medical
- Dental
- Vision
- STD
- LTD
- Life
- 401k
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
