Legal Compliance Analyst

Comcast

2d•$26 - $60•Hybrid

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Responsible for investigating, processing and responding to copyright infringement orders and written subscriber requests regarding company products. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to copyright infringement orders and written subscriber requests. Performs activities related to ticket entry, validation of research supporting subscriber identification, draft responses, field subscriber calls, legal case file maintenance and disposition and data entry related to copyright and subscriber requests. Ensures evidence collected or disseminated meets all company business policies, legal and regulatory compliance criteria under federal, state and local legislation. Job Description This position is unable to provide work authorization sponsorship or immigration support now or in the future. Job Description Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and the amount of collaboration required.

Requirements

Proven experience in customer support through professional phone interactions, ensuring positive client experiences.
Demonstrated ability to manage and prioritize multiple competing tasks in a fast-paced environment.
Strong proficiency with Microsoft Office suite.
Ability to review, analyze, and interpret legal documents, as well as manage legal request tickets to ensure compliance with court-mandated deadlines.
Prior experience conducting independent analysis of customer billing records

Responsibilities

Perform independent analysis and draft response to lawful copyright infringement orders and written subscriber requests on a case-by-case base for company and customer records and submit for approval and release.
Coordinate with third party providers and internal agencies to obtain formal evidence in response to copyright infringement orders and written subscriber requests; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.
Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately.
Prepare, package and mail, subscriber communication within defined timelines.
Interpret said evidence against lawful copyright infringement order or written subscriber request and determine whether appropriate to release to appropriate party.
Perform quality control and verification of the responses to copyright infringement orders and written subscriber requests prior to release.
Communicate with customers via telephone or email to ensure the verification of customer identity and to answer questions or concerns prior to the release of information.
Classify and prioritize incoming legal requests (court orders) related to copyright infringement; prepare associated workflow tickets for processing utilizing a proprietary ticketing system.
Interpret and apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions.
Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.
Build and maintain positive relationships with internal clients across all regions in the technical, customer service and security organizations.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.