Legal Collections Specialist (On-Site)

Servicing•Tempe, AZ

1d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Recovery Attorney Performance Specialist I is responsible for aggressively pursuing non-performing accounts in the legal collections inventory according to company standards. The Recovery Attorney Performance Specialist I preserve the integrity of accounts referred for legal remedies and safeguard the company’s ability to pursue litigation at any time.

Requirements

High school diploma or equivalent, required.
1-2 years of related experience.
2+ years’ experience in the mortgage, legal, and/or collection industries.
Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment.
Credit bureau reporting knowledge and skip tracing experience.
Knowledge of collection laws and processes related to mortgages.
Persuasive and professional communication skills.
Solid work ethic, high integrity, positive attitude, and strong attention to detail.
Position responsibilities are governed by Federal SAFE Act qualification standards and/or state licensing, registration, or exemption requirements. As a result, the applicant is required to demonstrate financial responsibility, character, and general fitness to perform in the role and is subject to additional criminal record restrictions.
Employees in this position are subject to on-going credit and background reviews to ensure continued compliance with position responsibilities.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Maximize collections in the Legal Inventory’s
Utilize negotiations to positively impact collections.
Review, verify and validate accounts prior to being sent to our Attorney Network after all collection’s efforts have been exhausted and no current payments made.
Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement.
Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner.
Manage Inbound calls for accounts in the Legal Inventory Desks
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions