Legal Administrative Professional I - Front Desk/Victim Services

King County • Seattle, WA

436d • $55,578 - $70,450 • Remote

About The Position

The King County Prosecuting Attorney's Office is seeking a Legal Administrative Professional I to provide essential legal office support under general supervision. This role involves exercising sound independent judgment while performing a variety of tasks that contribute to the office's mission of serving the community and supporting victims. The position emphasizes customer service, confidentiality, and collaboration within a diverse team environment.

Requirements

• Knowledge of general office principles and procedures, particularly in the criminal justice system.
• Ability to manage tasks from beginning to end, obtaining all necessary information for completion.
• Skills in using computers and proficiency in database programs such as PbK, Word, Excel, Adobe Pro, and Outlook.
• Strong organizational skills to prioritize and complete a variety of tasks accurately with frequent interruptions.
• Customer service skills in person and via phone, demonstrating discretion, patience, and professionalism.
• Ability to assist individuals in crisis and work independently or as part of a team.
• Skills in exercising initiative and following through with work assignments.
• Demonstrated reliable and timely attendance, following written and verbal directions to complete tasks on schedule.
• Ability to meet deadlines with attention to detail and adapt to unscheduled responsibilities.
• Ability to accept supervision, coaching, and feedback.

Nice To Haves

• Knowledge of the criminal justice system and the PAO is a plus, but not required.

Responsibilities

• Provide exceptional customer service to visitors and callers, relaying information in accordance with PAO policy.
• Direct calls to appropriate individuals/units within the office or refer callers to external resources or partner agencies.
• Maintain discretion, tact, and confidentiality when handling sensitive information.
• Professionally interact with the public, law enforcement, defense attorneys, judges, court staff, and PAO colleagues.
• Utilize the PAO case management system, Prosecution by Karpel (PbK), to look up information and upload documents as requested.
• Read criminal cases to determine victim information and produce victim notification packets and letters.
• Monitor and address shared queues in PbK and process SSOSA reports and SAU declines.
• Complete Domestic Violence Info Net reporting and provide administrative duties for U-VISA processing.
• Maintain and update the Victim Assistance Unit reception manual and help train new personnel.
• Manage parking validations for victims and witnesses and electronically file documents through the Superior Court Clerk's Office online portal.
• Assist supervisor, paralegal(s), and Restitution Investigators with PbK entry and other assigned duties.
• Monitor, distribute, and scan a large volume of US mail, emails, and faxes received.
• Order and maintain office supplies and manage office equipment.
• Assist with special projects as they arise and actively participate in PAO race and equity work.

Benefits

• Generous benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed