Legal Account Resolution Specialist

Weltman, Weinberg & Reis•Cincinnati, OH

49d•$18•Onsite

About The Position

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team! Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

Requirements

High school diploma or general education degree (GED)
1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
Knowledge of basic computer operation, including internet research
Communicates effectively verbally and in writing
Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Nice To Haves

Employees proficient in Spanish may receive additional compensation

Responsibilities

Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
Makes decision for next activity on consumer files and monitors file for expected outcomes
Follow-up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Complete all required training applicable to this position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned

Benefits

$2k Retention Bonus during your 1st year of Employment!
Hybrid Schedule potential after 6 months
Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
Promotional opportunities from within the firm
Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
Earn incentives through monthly contests in a fun team environment
Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
Onsite fitness center (available to join)

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