Legal Account Resolution Specialist - Legal Collector

Weltman, Weinberg & Reis Co.A • Cincinnati, OH

5d • $18 • Hybrid

About The Position

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team! Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered. Schedule: 8:00am - 4:30pm, Monday through Friday set schedule potential hybrid schedule after 6 months of employment No weekends or evenings

Requirements

• High school diploma or general education degree (GED)
• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
• Knowledge of basic computer operation, including internet research
• Communicates effectively verbally and in writing
• Must pass a background check and drug screening

Responsibilities

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
• Makes decision for next activity on consumer files and monitors file for expected outcomes
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Benefits

• Hybrid Schedule potential after 6 months
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
• Onsite fitness center (available to join)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees