Lockton-posted about 1 month ago
Full-time • Manager
Dallas, TX
5,001-10,000 employees
Insurance Carriers and Related Activities

As Leaves Implementation Manager, you be responsible for leading the successful implementation of leave of absence programs for new and existing clients. This role ensures that leave policies, processes, and systems are effectively deployed, compliant with applicable laws, and aligned with client expectations. The manager will collaborate cross-functionally with internal teams and external stakeholders to deliver a seamless onboarding experience and ongoing support. Our ideal candidate will demonstrate - and model for the team - a high level of professionalism, an ability to embrace our friendly and ambitious culture, the capability to thrive in a fast-paced environment, and the flexibility to easily adapt to changing priorities. The ideal candidate will act as a strategic partner between internal teams and external clients, ensuring seamless communication and service delivery.

  • Lead implementation of leave programs for clients, including project planning, timeline management, and stakeholder coordination.
  • Conduct discovery sessions to understand client requirements, policies, and operational needs.
  • Coordinate with systems leads on configurations and workflows to support leave types (FMLA, ADA, state-specific, company-specific, etc.).
  • Responsible for creating and updating Client one pagers (leave letters).
  • Collaborate with clients, internal teams, and SaaS vendor on file feed setups including requirements gathering, project planning, documentation, testing and validation, issue resolution and go-live support.
  • Develop and document standardized leave processes and procedures.
  • Identify opportunities for automation and efficiency improvements.
  • Monitor implementation milestones and deliverables.
  • Conduct post-implementation reviews and continuous improvement assessments.
  • Assist in the planning and execution of new clients from initiation to completion.
  • Monitor New Client Implementation Timelines and deliverables.
  • Coordinate meetings, prepare agendas, and document minutes.
  • Communicate with internal teams and external vendors to ensure alignment.
  • Track project progress and prepare status reports for stakeholders.
  • Maintain project documentation and ensure compliance with company standards.
  • Identify and escalate issues or risks to Direct Supervisor.
  • Exercises judgment and discretion in seeking advice to ensure compliance with federal laws and state and local leave laws.
  • Strategic thinker with a client-first mindset.
  • Proactive problem-solver with attention to detail.
  • Collaborative and adaptable team player.
  • Performs other responsibilities and duties as needed.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service